Our refund policy Attic Antiques.com.au

Buyers Please choose carefully...Seller's do not normally give refunds if you :

• simply change your mind, or • make a wrong decision.

What is the Attic Antiques.com.au Buyer’s Guarantee?

We want you to buy with confidence anytime you purchase products on the Attic Antiques.com.au website using our Verified Seller.

That is why we offer an up-to $500 BUYER'S cover guarantee for purchases you make from our Verified Merchant sellers.

When payment is made via the Attic Antiques.com.au website and only when you purchase from our Verified sellers.

The condition of the item you buy and its timely delivery are guaranteed under the Attic Antiques Buyer’s Guarantee.

After you have read carefully through the following important guidelines.

One of the guidelines below must apply:

1. You made payment to the seller through the Attic Antiques website, but the seller failed to deliver the item by more then 14 calendar days past the maximum estimated delivery date for an order or 30 days from the order date, whichever is sooner; or
2. You received the item, but the item was defective, damaged, or not the item depicted in the seller's description; or
3. You have returned the item to the seller per an agreement between the buyer and seller and the seller has not provided the agreed reimbursement to the buyer after receiving the item.
4. Attic Antiques must provide you with the contact details of the sellers. If all the above steps have failed and the seller is not contactable or not responding to you claim. Then you are entitle to a Buyer’s Guarantee Refund by Attic Antiques.

You must first contact the seller through Your Account admin before filing a claim. next to the order details, click "Massage Board?" and "Contact your Seller." Please allow three business days to give your seller a chance to address the issue. You can submit a Guarantee claim if the seller does not respond or if the issue is not addressed to your satisfaction.

Submit A Claim

1* Login to your admin.

2* Scroll down to My Account.

3* Click On Report Abuse. ( please include you direct contact phone number)

Contact Attic Antiques Complaints Department